Strategic Program Manager
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What join the PMO?
As a Strategic Program Manager, you will be working on exciting infrastructure driven programs for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.
What you will be doing?
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world discover, evaluate, architect, and implement technology. Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, and F5, focusing on three market segments: Fortune 500 companies, service providers, and the public sector. WWT employs more than 5,000 people and operates in more than 2 million square feet of state-of-the-art warehousing, distribution, and integration space strategically located throughout the world.
World Wide Technology Inc. currently has an opportunity available for a Strategic Program Manager within Technical Delivery and Engineering. The Strategic Program Manager will be responsible for managing large-scale transformational client initiatives. The individual will be required to engage and work with technical and global teams across a large distributed and matrixed organization. They should be able to demonstrate strong presentation and public speaking skills.
PRACTICAL EXPERIENCE:
- Stakeholder Management: Able to emphasize the importance of stakeholder engagement and maintain clear, transparent, and consistent communication to ensure alignment and collaboration.
- Strategic Planning and Governance: Define comprehensive strategies and governance plans for program delivery, set clear objectives and create an integrated schedule that identifies the critical path for accurate monitoring and reporting.
- Financial Management: Develop and report program financials, including budget, actuals, resource, and financial forecasting. Conducts regular financial performance reviews and responds or optimizes as needed to achieve financial goals.
- Executive Communication: Communicate complex and sensitive topics to executives clearly and concisely, maintaining professionalism and safeguarding business relationships.
- Contract Management: Experience in working with sales to define PMO approach, resource plan and level of effort to delivery scope of work. Ensures clear terms, deliverables, and performance standards.
- Regularly review existing contracts to ensure adherence and address any discrepancies.
- Organizational Change Management (OCM): Integrate formal or informal OCM best practices and considerations into the formal governance strategy and planning to manage and support change effectively across the program.
RESPONSIBILITIES:
- Ensure the portfolio of work and projects align with the business benefits and success criteria of the scope(s) of work.
- Navigate client's organizational structure to identify impacts, stakeholders, and authorities.
- Define a clear and relevant governance structure based on stakeholder analysis, including defined roles and responsibilities.
- Oversee the execution of multiple service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Facilitate and drive decision-making processes where and when appropriate.
- Work with leadership and technical leads to staff and resource the portfolio of work appropriately.
- Define a process for monitoring and managing program and technical issues; and adequate reporting and plans are in place to resolve issues and risks as they arise.
- Working closely with the assigned technical leads to build high-performance teams and a successful program.
- Maintain communication with program stakeholders based on the need to know and impact the program.
- Work well with both PMO and engineering resources to remove roadblocks and streamline processes.
- Track customer-specific program metrics and analyze delivery performance and key business performance indicators.
- Prepare and present program status and communication relevant to stakeholders, leadership, and external customers.
- Ensure efficiency with Client Project Management Methodology processes and tool expertise.
- Assemble and manage cross-organizational high-performance teams for high-complexity programs and projects, creating a collaborative environment and executing with a sense of urgency.
- Define effective Change Control methods and procedures and oversee the operational execution of the policies across project teams.
- Practice effective critical thinking skills with the fortitude to drive resolutions to a close.
- Manage all budgeting, forecasting, and financials to meet targets and expectations.
- Provide coaching and mentoring to Project Managers and other team members as needed to achieve optimal productivity and the highest quality of deliverables.
- Ensure the successful onboarding and offboarding of program resources.
- Function as the primary customer contact for program activities and lead program review sessions with the customer and/or leadership to address cost, schedule, and technical performance.
- Work with the sales organization to provide presales support and estimates for program delivery, resource requirements and level of effort, estimated durations and overall governance expectations.
- Plan and facilitate comprehensive Program Launch Workshops (PLWs) ensuring that all stakeholders are aligned, informed, and motivated to launch a new program or initiative.
QUALIFICATIONS:
- Minimum of five years of active Complex Program or Portfolio Management or Directing experience.
- Program Management and/or PMP certification required.
- Bachelor’s Degree, Master’s Degree preferred.
- ITIL certification preferred.
- Organizational Change Management (OCM) Experience.
- Wide range of methodology experience, including Waterfall, Agile, Scrum, Kanban, certification, or proven experience.
- Experienced with emerging or commodity technologies, such as Cloud, AI, Route Switch, Cyber Security, UC, Genesis, Wireless and Application Services.
- Cyber Security experience a plus.
- Professional Services direct customer experience strongly preferred.
- Tool Experience – Smartsheet, MS Project, Flow Charting, Salesforce CRM, PPM tools, and Service Now experience a plus.
- Supply Chain process experience.
Want to learn more about Infrastructure Services? Check us out on our platform: Infrastructure Services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
***Prefer Candidates in the Eastern Time Zone or Central Time Zone (US) ***