HPC: High Performance Compute Systems Site Lead - Onsite

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Role Requires:

Active Department of Energy (DOE) Q Clearance or have held one in the past 3 years; if previous clearance, must not foresee a problem with it being reinstated.

Role will be on-site at customer location in Los Alamos, NM

Will require some on-call/weekend work
Duties require US Citizenship.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

Service delivery

• Maintain the HPC systems availability to the customer
• Lead technical output of on-site HPE HW technicians, system admins, and system analysts
• Serve as primary customer focal point for system support of systems and on-site activities
• Full-time 100% presence on customer site for standard business hours.
• Routine face-to-face and group interaction with site team to organize tasks, follow up, and assist with challenges they encounter
• Track system health and Cases, review regularly (weekly) with customers and HPC leadership
• Maintaining availability reports for tracking SLA’s
• Pre-plan system upgrades; review plans with team and customers, arrange for staffing and equipment, including pre-arrange open lines of communication in case of issues
• Escalate Cases and assist team members escalating Cases to next-tier support, and follow-up to drive closure via escalation processes
• Manage on-site parts inventory using HPE business tools
• Manage site tools and equipment
• Maintaining the on-call schedule to support our 365 24x7 contracts
• Assisting with hardware and system installation activities in new systems

Team support

• Build strong working relationships with teammates, leadership, and customers
• Maintain awareness of upcoming training and prompt team members to complete trainings
• Maintain a team calendar of planned leave including on-call schedule for operational issues
• Provide performance review input to the District Service Manager (DSM) and suggestions for team member performance and development.
• Escalate to DSM any personnel issues, risk of missing SLA, or customer satisfaction
• Maintain a clean and safe working environment
• Support DSM in on-boarding new team members by providing site-specific details (e.g. customer network accounts, badge, parking, etc.)

Education and Experience Required:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

Knowledge and Skills:

• In-depth knowledge of high-performance computing (HPC) systems.
• Proficiency in managing and optimizing HPC environments, including system configuration, performance tuning, and troubleshooting.
• Strong understanding of parallel computing, cluster management, and distributed computing technologies.
• Experience with HPC workload managers and schedulers such as SLURM, PBS, or similar.
• Advanced knowledge of Linux operating systems.
• Familiarity with software development tools and environments commonly used in HPC, including compilers, debuggers, and performance analysis tools.
• Experience with various scripting languages such as Python or Bash.
• Proven experience in system administration, including hardware and software installation, maintenance, and upgrades.
• Knowledge of network architecture, storage solutions, and data management within HPC environments.
• Ability to implement and manage security protocols and best practices in a high-performance computing context to maintain customer security posture.
• Strong project management skills, including planning, execution, and monitoring of HPC projects.
• Ability to lead and coordinate a team of technical professionals, ensuring timely and successful project delivery.
• Experience in resource allocation, budgeting, and performance metrics tracking for HPC projects.
• Excellent problem-solving abilities, with a focus on identifying root causes and implementing effective solutions.
• Strong analytical skills to assess system performance and make data-driven decisions for optimization.
• Ability to troubleshoot complex technical issues in a high-stakes HPC environment.
• Exceptional communication skills, both written and verbal, to effectively interact with team members, stakeholders, and clients.
• Ability to convey complex technical information in a clear and concise manner to non-technical audiences.
• Strong collaboration skills to work effectively within a multidisciplinary team and across organizational boundaries.
• Extensive experience in HPC system management and administration, with a track record of successful project and team leadership.
• Willingness to participate in ongoing professional development and training opportunities which may require travel.

Additional Beneficial Experience and Skills:

• CompTia A+ or Server+ Certification
• Security+ Certification
• Linux+ Certification
• PMP or Project+
• Vendor Certifications
• Experience with ticket-tracking software (Salesforce, SmartSheets)

#AfroTech

#Cleared

#Clearance

#Federal

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

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