IT Product Manager Lead - SVP

Citi | New York, NY

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Posted Date 6/24/2024

The Product Manager is responsible to drive the product vision, capability roadmap, and value.  Product Managers develop the ‘why’ behind the product and are the champions for delivery of value to the customer. Product Managers make strategic decisions for the final product empowering the Product Owners and Development Teams to determine ‘how’. The Product Manager is empowered to make the product decision and need to be available for the team to clarify the requirements. The Product Manager will deploy new products, maintain and enhance existing products, drive awareness and usage, and measure the product performance ensuring positive user experiences.

Key Responsibilities:

  • Drive the product inception process for new products, services and upgrades by preparing the business case feasibility study, collaborating with key stakeholders to develop the communication strategy and roll-out approach, detailing the product offering, and preparing the product financials
  • Own the product / value stream vision which will be the north star for driving strategic outcomes for the Agile Release Train and Scrum Teams
  • Lead the product functional design process and create the product (Capability and Feature) roadmap based on an intimate knowledge of the users and technology 
  • Create enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards; strive for continuous improvement in product service level targets and offerings
  • Work in an agile environment by continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks 
  • Create features and functionalities which enable achieving business goals by collaborating with stakeholders across Citi (Business Leaders, Risk, Compliance as examples)
  • Create and own the Agile Release Training (Capability and Feature) backlog prioritizing features which enable maximizing the business value 
  • Facilitate Agile Release Train backlog decomposition sessions with Senior Technology Leaders, architecture and other key stakeholders to clearly define requirements from a user perspective, inclusive of acceptance criteria breaking down large capabilities and features for the Product Owners and Scrum Team
  • Track and report product performance post-launch to evaluate / request future investment 
  • Create strong feedback loops by leading the agile events seeking continuous feedback from stakeholders and incorporate in the backlog to achieve the desired outcomes 
  • Develop the culture of using OKRs to ensure the Scrum Teams align on the purpose of the work and cascade feedback related to risk and dependencies 
  • Participate in Agile Release Train and Scrum events representing the Product, and alignment with the Product Manager vision
  • Inspire the team to deliver upon the goals
  • Track the delivery of strategic global and regional product programs and decommissioning of non-strategic products and conduct annual product assessments with all parties/teams involved in the product lifecycle
  • Actively contribute towards self-development by creating and following development plans based on discussions with management
  • Provide role clarity and set clear performance expectations that measure success, engaging team members with the priorities for the function and acting as the technical point of contact for new products and technologies
  • Some roles will be people leader with direct report accountability

Core Role Competencies:

  • Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.
  • Stakeholder Management: Understands diverse partner needs and tailors team deliverables accordingly. Removes barriers, and focuses team efforts on delivering quality, enabling our customers. Is a role model to others. Acts as a liaison between and across the partner network. Takes the initiative to share and influence partner expectations.
  • Effective Communication: Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation.
  • Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
  • Customer and Industry Knowledge: Constantly surveying what's around you - Citi, industry, customers and competitors. Uses this knowledge to guide actions.
  • Processes/Procedures: Considers the whole system - reviews the data (qualitative and quantitative information), and identifies activities, applies validated methodologies for business process improvement, and designs processes and procedures that allow leading from a distance.
  • Personal Agility / Continuous Improvement: Seamlessly adapts style to fit the specific needs of the situation / circumstances to ensure effectiveness of the interaction. Establishes rapport, even when facing difficult or tense situation. Engages input from others constantly and listens with compassion and concern.
  • Managing Innovation: Draws upon multiple and diverse sources (individuals, disciplines, knowledge sources) for ideas and inspiration. Thinks expansively, combining ideas in new ways or makes connections between disparate ideas. Targets relevant areas for innovation and develops solutions that address significant work issues.

Skills / Experience Levels:

  • 10+ years working in agile culture with 5+ years of relevant experience working as a lead Product Owner or Product Manager for a program preferably in Risk banking domain with a heavy focus on Risk & Controls
  • Demonstrated ability to prioritize the items which maximize business value while receiving requests from multiple stakeholders at the same times 
  • Possess excellent communication skills with the ability to engage stakeholders and team members to drive collaboration and alignment 
  • Excellent problem solving and decision-making skills 
  • In depth analytical skills with the ability to synthesize findings 
  • Successful track record of developing products within deadlines and commitments 
  • Demonstrated experience facilitating collaborative sessions, managing customer expectations, and ensuring work is aligned with the enterprise goals and objectives. 
  • Expertise with agile tools suites including Atlassian, MS Teams or similar agile management tooling 
  • Experience with agile testing and technical engineering techniques (TDD, BDD) tools a plus 
  • Advanced Product Owner and Product Manager certifications 

Preferred Qualifications: 

  • A passion for learning and a desire for personal growth, through self-study, formal classes, or on-the-job training 
  • Be an active leader in the product owner community and be a mentor for the team level PO to build the skills through knowledge sharing sessions and on job support


  • Bachelor’s degree or equivalent experience with customer centric mindset to focus on client needs 



Job Family Group:



Job Family:

Technology Project Management


Time Type:

Full time


Primary Location:

New York New York United States


Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Jul 01, 2024


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Salary163,600.00 - 245,400.00 Annual

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