Sr. Customer Success Architect - SSE

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

Our mission is to elevate secure access to empower a modern workplace where people and technology work in harmony.

Atmos is our cloud-native platform that artfully extends secure connectivity out to the user’s location through our 350 points of presence worldwide.

The security service edge (SSE) platform sits inline and inspects all traffic, seamlessly brokering connections based on identity and policy, while performing end-user experience monitoring.

Thus, IT leaders are empowered to make hybrid work simple, digital experience a competitive advantage, and can ensure business data remains protected.

There are a lot of security companies out there, but no one is doing what HPE is doing: giving our customers the ability to deliver the safest way to connect users to applications. As a result, we’re seeing phenomenal growth as some of the top companies in the world adopt our platform.

We have an amazing team that will work beside you to accomplish greatness.

Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

How You'll Make Your Mark:

Now more than ever, corporations need to move faster and adapt quickly to change. Through the Atmos platform, HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations.

At HPE, we believe our success is based on the success of our customers. As a Customer Success Architect, you will lead the technical architecture design, deployment, and ongoing customer adoption activities of the Atmos platform. Working in tandem with a Customer Success Manager (CSM), the CSA is responsible for working with customers to deliver solutions based on best practices, provide configuration guidance, training, and solution deployment assistance. In addition, together with the CSM and account executive, you’ll be on a mission in guiding customers to unlock the full value of their Atmos solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account. We are looking for experienced security architects who possess the soft skills of leading projects with customers, together with broad experience in IT security technologies.

You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners. As a Customer Success Architect, you’ll need to be an expert in one or more cloud and DevOps solution areas and a natural relationship builder, capable of earning respect both inside and outside of HPE. You’ll be expected to quickly become a trusted partner and advisor for customers and be their technical champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.

Primary job responsibilities:

Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.

• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.

• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
  
• Train our customers on how to effectively use our platform.
  
• Develop content to standardize and normalize approaches to solving common problems.
  
• Partner with PM team to help drive product requirements based on customer needs and usage.

• Collaborate with R&D to troubleshoot and develop solutions that enhance the Atmos platform.

• Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
  
• Advocate for innovation and early adoption of cloud technologies
  
• Work with Technical Support to help resolve customer issues, as required.

• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
  
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
  
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE
  
• Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide Atmos  adoption.
  
• Identify expansion opportunities for Sales to drive account growth.
  
• Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
  
• Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE.

About you:

• Minimum 5+ years of experience in customer success, technical account management, professional services, and/or post sales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, GCP and VMware highly preferred)

• Analytical and problem-solving mindset

• Competent comprehension of enterprise architecture and strategic business drivers.

• Demonstrated success managing large, complex projects as well as matrix organizations, including critical customer support escalations.

• Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives

• Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all).

• Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings.
  
• Ability to partner with customer to develop adoption plan in accelerating projects from PoC/PoV to production.

• Ability to assess architecture design and resiliency assessment for production workloads.

• A passion for security technology and how it can be leveraged to enhance an organization’s security risk posture.
  
• Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations.
  
• Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives.

• Direct experience with a variety of independent software vendors.

• Experience with Linux – network connectivity, permission, and access control, as well as common distribution nuances.
  
• Technical experience with cloud security and permissions systems –  IAM highly desirable.

• Understanding of identity and access technologies – SSO, SAML Federated Identity, OAuth, OIDC, RBAC, Authentication.

• Experience with networking and network security – Firewalls, IPSEC, SSL-VPN, Routing, NAT and client VPN.

• Operational knowledge of networking protocols and services – OSI model, TCP/UDP, DNS, TLS, HTTP/S, SMB, Syslog and Active Directory.
  
• Understanding of endpoint security, protection, and software deployment.

• Knowledge of Zero Trust design with ZTNA technologies is highly desirable.

• Experience with SWG, DLP and CASB solutions is highly desirable.

• Experience with automation and integration leveraging REST APIs, scripting, or agents.

• Experience with Docker and Kubernetes.
  
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.

Travel required occasionally.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

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States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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