Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The Sr. Mgr Facilities Data Center Operations will lead and manage the critical building infrastructure associated with the data center operations for multiple business-critical data centers. The ideal candidate is an integrator of people and processes, a thought leader, a problem solver, a mentor to direct reports, and an effective consultant, and should possess solid domain competency in the field of critical business infrastructure and information technology.
The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our critical infrastructure management team and are looking for a technology manager with experience in people management, strong technical understanding, and the drive and vision to take WWT Facilities Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people at all levels, overseeing projects, and proposing technical solutions. This position involves working with teams involved in the ATC data center operations including management of critical data center infrastructure running customer-provided gear. All candidates should be willing to work both independently and in teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful in this role. In addition to a strong knowledge of facilities data center operations, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the data center space. This role works in an environment that operates 24/7 and includes participation in an on-call rotation.
What will you be doing?
Responsibilities:
- Develops and implements strategic plans for data center facilities aligned with the organization's goals and growth objectives.
- Collaborates with executive leadership to define and execute long-term facility strategies.
- Oversees the day-to-day operations of data center facilities, ensuring high availability and optimal performance.
- Implements and enforces best practices for maintenance, security, and compliance.
- Manages the deployment, maintenance, and upgrade of data center infrastructure, including power, and cooling components.
- Ensures scalability and efficiency of the data center infrastructure to meet current and future demands.
- Leads a team of professionals responsible for data center operations, maintenance, and support.
- Provides mentorship, guidance, and training to team members to enhance their skills and capabilities.
- Collaborates with vendors to procure necessary equipment and services, negotiate contracts, and ensure compliance with service-level agreements.
- Evaluates and selects new vendors based on performance and cost-effectiveness.
- Develops and manages budgets for data center facilities, ensuring cost-effectiveness and alignment with organizational financial goals.
- Monitors expenses, analyze variances, and implement cost-saving initiatives.
- Implements and enforces security measures to safeguard data center assets, including but not limited to all vendors and contractors on site.
- Ensures compliance with industry regulations and standards.
- Develops comprehensive emergency response plans to address potential disruptions or disasters affecting data center operations.
- Conducts regular reviews and updates to ensure the effectiveness of emergency response procedures.
- Possesses the ability to manage a Facilities Data Center Operations Engineering Team, including hiring, training, staff development, performance management, and annual compensation review.
- Manages the capacity of the data center from a space, power, and cooling perspective.
- Takes responsibility for the ongoing support, maintenance, performance, and uptime of the data center facilities.
- Supports data center project-related change management.
- Develops and manages Facilities Data Center Operations Teams budgets and monitor them for variances.
- Obtains buy-in from stakeholders both within and outside of the Facilities Data Center Operations Team
- Manages the workload of the team and handle internal and external escalations.
- Works directly with the business units to understand business operations and facilitate the implementation of Facilities Data Center Services, both preventative and service related.
- Leads and defines Data Center management process development and improvements within the operation.
- Possesses the ability to facilitate data center best practices, including power and facility management, HVAC, and monitoring.
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) or combination of education, training and experience may be considered in lieu of a degree.
- A minimum of 10 years' progressive experience in a related field
- Proven experience in managing data center facilities, with a minimum of 10 years experience.
- In-depth knowledge of data center operations, infrastructure, and best practices.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to collaborate with cross-functional teams and work effectively in a fast-paced environment.
Knowledge, Skills, and Abilities
- Ability to collaborate with cross-functional teams and work effectively in a fast-paced environment.
- Knowledge of MEP data center designs and industry practices.
- In-depth knowledge and understanding of data center critical infrastructure components including CRAC, in-row coolers, chillers, generators, power bus rail systems, and UPS.
- Excellent verbal and written communication skills.
- High degree of self-initiative, dependability, and ability to work with little supervision.
- Ability to conceptualize complex business and technical requirements and transform them into comprehensible models and templates
- Informed on technological trends and developments.
- Must possess a can-do attitude
- Ability to establish organizational structure, including people and processes.
- Foster an innovative environment and effectively leverage that innovation to drive value creation.
- Effectively delegate work to direct reports, trusting them to perform without constant involvement.
- Motivate and empower individuals to be the best they can be.
- Build high-performing teams with people who are engaged, share a sense of ownership, and have a team-first mentality.
- Emphasize the continued development of direct reports, challenging and enabling them to grow professionally.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities