Program Manager, Principal

Your Role

The Business Operations team is responsible for ensuring appropriate strategic planning and oversight over Clinical Quality. The Strategic Planning and Performance Program Manager will report to the Director, Clinical Quality. In this role, you will be responsible for strategic alignment and integration across projects/programs in support of Clinical Quality and administrative efficiency. Define projects and initiatives required to support teams to ensure on-time implementation, within budget, and with benefits realized. Assist in the planning and direction of budgets. Manages program(s) from initiation through delivery and monitors for continuous improvement. Organizes interdepartmental activities and may perform operational responsibilities. Participates cross-functionally in business planning to support Clinical Quality outcomes. Responsible for guiding teams, assigning, and monitoring the work of team members, and providing guidance and leadership.

Your Knowledge and Experience

• Requires a bachelor’s degree (master's degree preferred) or equivalent experience
• Requires at least 10 years of prior relevant experience
• Requires working experience in Quality Improvement for HEDIS and/or clinical measures and understanding of regulatory or accreditation requirements within a health plan setting (DHMC, DHCS, CMS, NCQA, etc.)
• Prefers demonstrated experience as a chief of staff or with strategic planning and project and program management
• Strong skills in assembling presentations for executive audiences, including guiding teams to gather pertinent information, determining what story to tell and how to tell it, and understanding what format will work best for various audiences
• Excellent verbal and written communication skills, including the ability to speak comfortably and extemporaneously to diverse audiences, capable of self-management and exhibits a self-starter attitude
• Familiarity with financial planning and modeling preferred