World Wide Technology
Supervisor, Order Management
Schiphol, Netherlands
For the 14th year in a row, World Wide Technology has been rated one of the best places to work by Fortune top 100 best companies list. We believe this is due to ensuring that our employees feel valued and understand that they are our greatest asset. WWT prides itself on having a continued development of strong workplace culture, creativity and innovation, workforce diversity & global cultural awareness.
Due to organic growth, World Wide Technology EMEA now has an exciting new opportunity available for a Supervisor, Order Management to work in our high achieving and friendly EIC team.
A Supervisor of Order Management leads a team that is accountable for the successful execution and fulfilment of program specific orders. Reporting to a leader within Order Management, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.
- Responsible for leading a team of Order Management resources that works to support WWT's end-to-end Order Management Supply Chain function
- Train, coach, and contribute to the development of the team on standard policies, procedures and best practices while promoting professional growth
- Own the Key Performance Indicators (KPIs) of the team and working cross-functionally to resolve issues that impact performance
- Manage staff performance and identifying opportunities for individual and team improvement
- Troubleshoot and resolve complex order related issues
- Own execution and cross-functional accountability throughout WWT Supply Chain
- Create operational and customer-driven reporting and insights utilizing business intelligence tools to drive action
- Engage in direct customer interaction to provide updates, answering questions and responding to requests.
- Resolve complex issues across multiple internal functional areas and direct interaction with customers on program specific details.
- Demonstrated ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Values
- Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
- Efficiently and effectively communicates information to promote collaboration
- Able to convey ideas clearly and succinctly through written communication
- Persistent and determined in the face of adversity
- Effectively manage time to deliver work efficiently
Should you have the relevant skillset and are keen on this position, please apply!
Equal opportunities:
We strive to create an environment where all employees are empowered to succeed based on their skill, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!